If you cancel a circuit
| Your cancellation reaches us | Refund and amount due |
|---|---|
| At least 48 hours before departure | A full refund of all payments, including the deposit; nothing remains due |
| Less than 48 hours before departure, or a no-show | No refund; 100% of the total price remains due |
| Leaving early, or an unused service during the circuit | No refund |
If you cancel an activity
| Your cancellation reaches us | Refund and amount due |
|---|---|
| At least 24 hours before it starts | A full refund of all payments; nothing remains due |
| Less than 24 hours before it starts, or a no-show | No refund; 100% of the total price remains due |
These deadlines are measured from the circuit departure time or activity start time stated in your confirmation. Cancellation is still free at exactly 48 hours before a circuit or 24 hours before an activity.
Cancellation must reach us in writing (email or message): the date and time we receive it count. A phone call is not enough. If a late cancellation leaves an unpaid balance under the applicable table, that balance remains due.
Postponing or changing instead of cancelling
If you would rather postpone, write to us as early as you can. We will do our best to carry your deposit over to new dates, but we cannot guarantee it. Any postponement is confirmed in writing and may change the price.
You can also transfer your place to another person by telling us before departure.
If we cancel
If we cancel, or cannot deliver the essential part of the journey (other than through an event beyond our control, see below), you choose between a replacement journey of equal value and a full refund of everything you paid, deposit included.
Events beyond our control
If snow or flooding closes a road, or a sandstorm, an official decision, an epidemic or a border closure stops the journey, we work with you on a solution: a postponement, an adapted route or a credit valid on a future journey. If no solution suits you, we refund what you paid, less any costs we have already paid to third parties and cannot recover. We give you those costs in writing.
During the journey
If your guide changes or shortens a day for your safety (weather, track conditions, fitness), that day is not refunded. If we fail to provide an essential service we sold, we refund the part concerned.
How we refund
Any refund is paid by bank transfer, as quickly as possible and no later than 30 days after our written agreement. Any fees charged by your own bank are yours.
Insurance
To cover late cancellation for medical or family reasons in particular, we strongly recommend suitable travel insurance. You take it out with your own insurer, not with us.
A question before you book?
Write to us. We reply within 24 working hours, and we would rather you ask before you pay than after. See also our terms and conditions.